Behavioral Knowledge



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One of the important characteristics of any person is his behavior which is an important indicator of personality. What needs to be said and the manner in which it needs to be conveyed is important. Behavior is indeed a major factor or better to say it is a deciding factor in almost all aspects of life. Sometimes it is said that knowledge is important but behavioral knowledge is most important. Knowledge doesn’t mean what one learns from books but it is a combination of bookish knowledge and behavioral knowledge. Behavioral knowledge is what one learns from his experience, day to day work, interacting with people etc. Behavior also shapes one’s character which, if lost is a disaster itself.

Life is full of ups and downs. When one achieves something, it is natural to be happy and feel proud. On the opposite side, failure disappoints us leading to depression and frustration in some cases. We always desire to achieve best in our life with our efforts and skills. When one desires to be different and make a difference, behavior does matter. World is full of amazing people having different behavior and it plays an important role in shaping our life. How we behave decides our fate as well. There are many aspects of behavioral knowledge which I have discussed below:

  • Criticism: Criticize only when it is required and necessary. Criticizing others is the easiest thing one can do. It doesn’t take much to criticize others but repercussion may be drastic. Criticism is also a self defense tool. It is also said that being a critic is the easiest thing one can do. Criticism is frequently used everywhere, be it in job or not. In fact, managers in the organizations find various ways to criticize their subordinates. Many criticize just to show their power which is not acceptable at all. There are cases also where unnecessary criticism ended up in belligerent situation. Nobody will tolerate to be criticized when there is no fault from his side. Hence, criticize only when it is required. Constructive criticism should be welcomed and unnecessary criticism must be avoided. In fact, in his famous book titled, “How to win friends and influence people”, the author, Dale Carnegie had suggested not to criticize and condemn.
  • Appreciation: One should appreciate others if he deserves. There is no shame in appreciating others work but unfortunately this practice is not followed. There are hardly few who genuinely appreciate others work and feel happy for their achievement. The reason can be many and one of them is the feeling of jealously. It has been observed that people avoid appreciating other because they feel jealous which should not be the case. Appreciation is a tool of motivation. If you appreciate other, you will be appreciated in return. It is a courtesy which shows your respect and recognition for others. You will not lose anything if you appreciate but you will gain respect from the one whom you appreciated.
  • Judgmental: No doubt, people are judgmental and they pass their judgment. What they conclude in the form of their judgement is what they perceive. They conclude without any analysis. Do we possess enough knowledge to judge others or do we have right to pass judgement? Ask this question before giving your judgement. Many people pass their view suddenly and declare the end result. This can be understood by an example. Suppose a student has completed his higher secondary education and decides to go for career in engineering having firm faith in him that he can pursue engineering and do well in his career but one of the family members were not convinced with his choice as there were no engineers from their family in the past. They bluntly said you cannot become an engineer as none from our family has yet become and hence choose some other career. They simply passed their judgement. Take other example, people do judge with what you eat and wear. People do judge with status symbol or better to say have materialistic approach towards others. Poor people are the best example. Dr APJ Abdul Kalam was born in very poor family and he used to sell newspapers in his childhood to run the family and to bear his expenses for study. People used to pass various comments and judgement on Kalam’s study and his future but the rest is history as he became the Missile Man of India and later the President of India.  There are many other examples where you can come up with such situation. Hence, beware before passing any judgement as you never know where that person will be in future whom you are passing your judgement.  Give suggestions which are welcomed but don’t give your judgement which may be reversed in future.
  • Pragmatic: One should be pragmatic which means being practical. Behave and decide as per the prevailing situation. Be practical enough to realize the complexity of life and be flexible enough to cope up with the changes. Behave as per the situation. Be realistic in your approach.
  • Empathy: Empathy means putting yourself in others situation. It is often said, one should have empathy for others. If someone is in problem, understand their problem and help them if they need but don’t make fool of him. Put it simply, one can feel the pain of hunger only when he has not eaten for few days or else he will never know what hunger means. Similarly, if someone is suffering from any problems, understand it and help him if he asks but don’t make fun of his problem. There are many who enjoys a lot when they see others are suffering from any miss happening which is not at all right. If you enjoy and make fun out of others issues and problems, you may encounter such scenes in your life as well. Don’t laugh on others problems instead have some empathy. Empathetic behavior is very important which is missing now a day. Microsoft CEO Satya Nadella, in his book titled “Hit Refresh” has insisted and recommended empathy a lot and in any organization, managers must have empathy for their subordinates. Empathy reflects sense of caring attitude which is a kind of motivation. Employee should feel that the management and the organization do care for them.
  • Support: Support is as important as any other thing for anyone. Be it mental or monetary, support is required at some part in life. If you can’t support, don’t criticize as well. Support is not help as it is usually seen. Support means you are standing behind someone whom you trust or understand. There are times when you have to take tough decisions in life but there is no one to support you. That time, if you get anyone who is in support of you and taking your side, it is a kind of energy-booster. It also requires courage to support.
  • Learn: Learning is a continuous process. Don’t consider yourself to be an omniscient person. Life is the best teacher and it teaches us from situation, either good or bad which we experience in our life. Mistakes are part of life and one should learn from the mistakes. Technical or non-technical, learning gives you the result at some point in life. People generally become hopeless in difficult situation but tackling those situations is also a kind of learning. Confused? If you can tackle challenges in life, you have learned to face challenges which ultimately help you in decision making which is very crucial. Having said this, one should also learn to unlearn. What needs to be unlearned is a question? To put simply, learn to unlearn bad attitude and ego. Keep yourself updated and don’t learn those things which needs to be unlearned. Every people has something unique and one should learn from others as well. Learn the positive aspect and unlearn the negative ones.  Learn to discover your strength which you possess. One of the best method of learning yourself is introspection which gives you chance to talk to yourself and discover your areas where it requires improvement. Introspect at least once in a day or in a week as it is a game changer. The essence of introspection can be felt by one of the famous quotes of Swami Vivekananda which says, “Talk to yourself at least once in a day, otherwise you may miss a meeting with an excellent person in this world.”
  • Give and take respect: Respect is the end result what you get from your behavioral knowledge. It is that thing which may or may not have any monetary value but definitely have some recognition which you have earned from others. When you are respected, you have value and your words will have more weightage. Having said this, respect is earned and cannot be purchased and it can be only earned by your behavior which have many aspects discussed in above points like criticism, appreciation, empathy etc. You have to respect others to get respected. Be calm and polite. Respect others opinion as well and don’t force your opinion on others unless it is extremely required. One can purchase lot of stuffs and earn lot of money but may not earn respect. It totally depends on how we behave and how we listen and respect others as well.

Knowledge is necessary part of life and behavioral knowledge is a kind of value addition which shapes one’s personality and character. The various aspects of behavioral knowledge which I shared above is my personal thinking and the list is not exhaustive. What I have thought is important as far is behavior is concerned and that too in the form of knowledge, I tried to share in this article.  In my opinion, behavior is as important as any other thing. Be it work, home or any other place, behavior decides many things in our life. What to say and what not to say is important and crucial. Bad behavior creates problem at the end and it is we who need to decide how to behave as it decides our fate as well. Let me summarize some of the take away from the above discussion:

  • Don’t criticize. If required, approach should be Constructive Criticism.
  • Appreciate others work
  • Don’t pass judgement. Give suggestions if required.
  • Be pragmatic
  • Keep learning from your experiences and mistakes
  • Be empathetic
  • Give respect

I was having this theme in my mind from many months but finally though of writing this article on behavioral aspect of knowledge or what I say, Behavioral Knowledge. What’s your take on behavior? Is behavior plays important part in our life? Does behavior shapes our personality and character? Please share your views…. 🙂 🙂

– Ashish Kumar

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Understanding Insurance Penetration


Two of the most important and mostly used terminologies in insurance industry throughout the globe are insurance penetration and insurance density. In fact, these two are also used to compare the insurance industry of various countries and plays an important parameter for judging the insurance growth in any economy. In this post, I will discuss about Insurance penetration and will try to a make readers understand about the same and will be discussing Insurance density in a separate post.

Insurance Penetration: Technically, Insurance Penetration is the ration of premium underwritten in a particular year to the Gross Domestic Product (GDP) of the country and is expressed as a percentage. In other words, insurance penetration is the percentage contribution of the insurance sector to the GDP of the country. Let us understand with an example. Suppose the total premium underwritten in a Financial Year in a country is INR 1,00,00,000 and the GDP of the country of that Financial Year is INR 50,00,00,000. To calculate the insurance penetration, divide the premium underwritten to the GDP which means, (1,00,00,000/50,00,00,000 = 0.02) and expressing this as a percentage will come up to 2% (0.02*100 = 2). This means, the insurance penetration is 2%. Insurance Penetration is widely used and you will encounter this jargon in almost every insurance journals, reports, research papers etc.

As per the latest Insurance Regulatory and Development Authority of India (IRDAI) Annual Report 2017-18, the insurance penetration of India in 2017 was 3.69% which is a slight increase from 3.49% in 2016. Further, the insurance penetration can be segregated in to life insurance and non-life insurance. As per IRDAI Annual Report, the life insurance penetration and non-life insurance penetration of India in 2017-18 were 2.76% and 0.93% respectively.  For 2016-17, life insurance penetration and non-life insurance penetration were 2.72% and 0.72% respectively. This indicates a marginal increase in life insurance and non-life insurance penetration from 2016-17 to 2017-18. Let’s look at the insurance penetration of some of the countries which is given in the following table:

Insurance Penetration of selected countries (in %)
Country Year 2016 Year 2017
Life Non-Life Total Life Non-Life Total
Taiwan 16.65 3.34 19.99 17.89 3.42 21.32
Hong Kong 16.2 1.41 17.6 14.58 3.36 17.94
South Africa 11.52 2.74 14.27 11.02 2.74 13.75
South Korea 7.37 4.72 12.08 6.56 5 11.57
United Kingdom (UK) 7.58 2.58 10.16 7.22 2.36 9.58
France 6.06 3.17 9.23 5.77 3.18 8.95
Japan 7.15 2.37 9.51 6.26 2.34 8.59
Switzerland 4.72 4.12 8.85 4.41 4.12 8.53
Singapore 5.48 1.67 7.15 6.64 1.58 8.23
India 2.72 0.77 3.49 2.76 0.93 3.69
World 3.47 2.81 6.28 3.33 2.8 6.13
Source: Swiss Re, Sigma volumes, 3/2017and 3/2018

A closure look at the insurance penetration reveals that India is way behind the world average insurance penetration.  Taiwan is the country with highest insurance penetration of 21.32 % followed by Hong Kong and South Africa having insurance penetration of 17.94% and 13.75% respectively. Also, the above table reveals that Switzerland is the country where the gap between life and non-life insurance penetration is minimum. In fact, Switzerland has a proper distribution of life and non-life insurance business and both life and non-life insurance has almost equal contribution to the country’s GDP.

Insurance penetration is an indicator of growth of insurance sector for any economy in a particular year. It is widely used as a comparative tool to measure and compare insurance industry among various countries and hence knowing and understanding of insurance penetration is beneficial for all of us. Hope I was able to make you understand this jargon in simple terms. 🙂

Ashish Kumar

FEW QUOTES – IX


Quotations are very powerful and strong way to convey big and deep things in few lines. So here sharing few of my quotations which I hope will be liked by you. Writing quotations always gives me pleasure as it one of the few things which doesn’t take much time to write and read and at the same time has the capability to convey strong messages. Here I am sharing my 9th post of FEW QUOTES… series. Do read and share what is your views on these quotes of mine. 🙂

  • The most obscene thing mankind can do in his/her life is to break the trust. Its like a foul substance in the glass of clear water which makes water unsuitable to drink.                                                                                                              
  • Its easy to commit the mistakes but it requires courage to rectify the same.
  •  There are two types of knowledge – bookish knowledge and behavioural knowledge. Its difficult to find both at the same time. Having the combination of both makes one unique, different and perfect.

– Ashish Kumar

…KNOWLEDGE…


We all are familiar with this word. We always use this word in our day to day life. I don’t think that there is any day when we don’t use or come across this word. This word “knowledge” is of utmost importance in everyone’s life.  We also use this word in sarcastic manner whenever required. We also tease others sometimes with a joke or in serious manner that “how much knowledge do you posses???”  When we say like this or ask such type of questions to others do we ever realize what knowledge do we posses? Do we have the right to judge others on the basis of their knowledge? Do we know everything? Or we are having so much over confidence that we always try to demoralize others by throwing such kind of questions???

 

   Before i go to answer the above raised questions let me put one more question in line.

       WHAT IS A KNOWLEDGE?

How many know the answer to this question? I know this is one of the shit question being asked by someone or this might be the worst question to many of us.  But this question cannot be ignored. We should find the answer to this question. Are we really a knowledgeable person? I will not throw any more question as of now because i have already bombarded many questions.

 

So let me come to the point now. What is a knowledge. Is knowledge means reading thick books only. Or memorizing all the topics like a parrot and score good marks in the exam.  Or knowledge means understanding each and every topic thoroughly  and implement  it according to the needs and requirement. If i say that this person is very knowledgeable then within a fraction of second his/her image is generated in our mind and our perception starts accordingly. We start thinking in one direction. The picture comes that he is the most intellectual person of this world.

Here comes our fault… When we say that he is a knowledgeable person then we always perceive in one direction and that direction is knowledge related to books or “bookish knowledge”.

In my opinion there are two kinds of knowledge. They are:

1. Bookish knowledge
2. Behavioral knowledge

We all are familiar  with bookish knowledge and most of us is having bookish knowledge. But do we have behavioral knowledge.   Yes  most of us are having bookish knowledge but  when it comes to behavioral  knowledge , i am sorry to say the  count is very few.  

knowledge2

In this fast moving world we are able to gain bookish knowledge and there is no problem in it. I am not criticizing the bookish knowledge which is a must requirement  to survive. We must have the knowledge related to our fields but at the same time we are forgetting our behavior or behavioral knowledge.   When it comes to behavior it is very difficult to find a person having proper behavior.

 

In the present world the number of knowledgeable person is increasing but at the same time the number of behavioral person is diminishing. There might be some reason why the behavior is getting degraded day by day. One of the reason may be the greed  to get everything even though we didn’t deserve to have it. That greed may degrade the behavior.  Other reason may be the lack of healthy competition now a days. People use foul practices in order to defeat their competitors which definitely affect their behaviors. One of the most important or i can say root cause of lack of behavior is “lack of satisfaction”. No one is satisfied now a days and that leads to unfair activities being done by them which ultimately leads to the degradation of their behavior.  

knowledge3

Let me give few examples where lack of behavior is being observed.

   Suppose your friend needs your help. He/she might be in trouble and needs you. You helped him when he required. But after that there is a sudden change in his behavior. He has stopped talking to you suddenly without letting you know the reason for the same. At that time you will really  feel bad  and you will definitely think for sometime that what went wrong. Here comes the behavioral picture of a person. It didn’t costs anything to talk to that person who helped you when you were in vain. But it happens as we all know because nobody knows when and where there will be a U-turn in the behavior of a person. This is one of the biggest drawback of any person to take a U-turn anonymously which should not happen .

 

  This is one of the simple example i have given. There are many more. I am sure you all might have come across the situation where the behavior of person have hurt you. Life is such full of twists and turns.

If the behavior of a person is good then he will be happy and can lead a good life. I agree good behavior cannot decide how much sum of money will you earn in your life but its also true that your behavior decides who will stay in your life. 

 

As i mentioned above the two kinds of knowledge : Bookish and Behavioral. 

Having only bookish knowledge can make your career bright and you can earn many thing.

Having only behavioral knowledge  but no bookish knowledge  can make people available for you or you can have people surrounding you.

But having the combination of both bookish and behavioral knowledge is an optimum one which will make you a “good human being” and becoming a good human being is the toughest task… 

knowledge4

– Ashish Kumar